FAQs

  • Our headquarters is located at 81 Chancery Lane, easily accessible from Chancery Lane, Holborn, and Temple Tube Stations, as well as Blackfriars Station and City Thameslink. We’re just a 12-minute walk from the West End and only 20 minutes from Bank Station.

  • West End Tails will provide both half-day and full-day daycare options. Half-day sessions are available in three time slots: 8:00–13:00, 13:00–18:00, and 18:00–23:00. Full-day sessions run from 08:00–18:00 or 12:00–23:00, with priority given to those in the theatre industry.

  • We’re two friends who saw a gap in London’s dog care services and decided to create a solution. We recognized that many dog owners in the city were struggling to find flexible, reliable, and high-quality care for their furry companions. With busy schedules and varying needs, dog owners needed more than just a standard daycare or dogwalker—they needed a service that could adapt to their lifestyles. Driven by our shared love for dogs and a desire to provide a better experience, we set out to create a space where dogs can receive exceptional care, tailored to their needs, while offering owners peace of mind and flexibility. Read more about our story here.

  • At West End Tails, dogs will enjoy a full day of engaging activities designed to stimulate both their bodies and minds, ensuring they have a fun, enriching experience from start to finish.

    Play Areas & Socialization

    Dogs will have access to multiple, fully staffed play areas, each carefully separated by size, energy level, and temperament. Whether your dog loves to run, jump, and play with others or prefers a quieter space to relax and socialize, we’ve got them covered. Our dedicated team supervises playtime to ensure all dogs interact safely and positively. From group play to one-on-one sessions, dogs will have plenty of opportunities to make new friends and enjoy interactive games designed to keep them active and engaged.

    Indoor Potty Area & Outdoor Walks

    We know how important bathroom breaks are, so we’ve created an indoor potty area that mimics the experience of a park, with soft, natural grass and plenty of space for dogs to relieve themselves comfortably. Additionally, dogs will enjoy regular on-leash walks to nearby Lincoln’s Inn Fields, a lovely green space where they can stretch their legs, explore, and enjoy the fresh air. These outdoor breaks offer a change of scenery and give dogs a chance to refresh before returning to their activities.

    Homepacked Meals

    For dogs who require a mid-session meal, we offer home-packed meals provided by owners (or prepared by us upon request). During mealtime, dogs can enjoy their food in a calm, quiet environment, ensuring they are well-fed and content. This helps maintain their regular eating habits while they’re away from home.

    Relaxation Areas & Snuggles

    After busy playtime and exploration, dogs can unwind in our dedicated Relaxation Zones. These peaceful spaces are designed for dogs to take a nap, rest, or simply enjoy some quiet time. Our team members are always on hand for snuggles, gentle massages, or just some extra attention, making sure each dog feels loved and cared for throughout the day.

    Enrichment & Mental Stimulation

    Throughout the day, we’ll provide a variety of enrichment activities to keep dogs mentally stimulated. These could include puzzle toys, scent games, or structured training exercises, all of which help engage dogs’ natural instincts and provide a satisfying challenge. Our goal is to ensure every dog leaves feeling fulfilled, both physically and mentally.

    At West End Tails, we’ve designed our daycare experience to be as dynamic and personalized as each dog, offering a perfect balance of play, rest, socialization, and mental stimulation throughout the day.

  • Meals

    At West End Tails, we provide meals for dogs in our care during their regularly scheduled mealtimes. We strive to serve their meals at the same time they are used to, ensuring consistency and comfort for your pup. Pups are served either their home-packed meals or a Caboodle meal, which can be billed individually or as part of a meal plan.

    Treats

    West End Tails offers high-quality treats to enhance your dog's experience through rewards and enrichment activities. Our treats are carefully selected to be grain-free, ensuring they are suitable for dogs with dietary sensitivities. With advanced notice, we can accommodate various dietary preferences, including carnivorous, pescatarian, or plant-based options, to meet the unique needs of your furry companion.

    Lickimats

    At West End Tails, we’re big fans of Lickimats! These versatile tools are excellent for soothing dogs while encouraging scent exploration and licking engagement. We use a variety of delicious, dog-safe toppings, including:

    • Yogurt (available in both dairy and plant-based options)

    • 100% natural peanut butter (free of additives)

    • Dog pâté in meat, fish, and vegetable flavors

    • Crushed dog biscuits

    • Shredded fruits and vegetables that are safe for dogs

    With advance notice, we can customize Lickimats to suit pescatarian or plant-based diets, ensuring every dog’s preferences and dietary needs are met.

    Water

    Dogs always have access to cool, fresh water throughout the day. Water bowls are shared among the dogs but are regularly cleaned and sanitized in accordance with established dog care standards and requirements.

    Special Dietary Restrictions/Needs

    If your dog has special dietary restrictions, please let us know in advance so we can accommodate their needs and ensure they enjoy the same snacking and engagement activities as their friends. For dogs on low-fat or low-calorie diets, we’re happy to provide fresh vegetable options.

  • Each session includes at least one outdoor walk lasting 20 minutes or more, with a maximum of six dogs per walker. Our walks take us to Lincoln’s Inn Fields, where the dogs can enjoy fresh grass and short scenic trails. For additional potty breaks, we provide regular access to our private indoor park, equipped with state-of-the-art drainage and cleaning technology. Designed to mimic the look and feel of an outdoor park, it offers a clean, safe, and private environment for your dog’s comfort.

  • Absolutely not!

  • Human Emergency
    In the event of a personal emergency, we kindly ask that you communicate with us as soon as possible so we can make appropriate arrangements to support your dog. If we are unable to reach you, we will contact the emergency contact provided during registration.

    Dog Emergency
    If your dog becomes ill or injured while in our care, we will follow our daycare protocols, which include reaching out to you, your designated veterinarian, and our emergency vet if needed. We will maintain clear and consistent communication with you throughout the situation to keep you fully informed. You will be liable for any costs incurred.