FAQs

Our headquarters is located at 81 Chancery Lane, easily accessible from Chancery Lane, Holborn, and Temple Tube Stations, as well as Blackfriars, Cannon Street and City Thameslink Stations. We’re just a 12-minute walk from the West End and only 20 minutes from Bank Station.

We’re two friends who saw a gap in London’s dog care services and decided to create a solution. We recognized that many dog owners in the city were struggling to find flexible, reliable, and high-quality care for their furry companions. With busy schedules and varying needs, dog owners needed more than just a standard daycare or dogwalker—they needed a service that could adapt to their lifestyles. Driven by our shared love for dogs and a desire to provide a better experience, we set out to create a space where dogs receive exceptional care, tailored to their needs, while offering owners peace of mind and flexibility. Read more about our story here.

West End Tails will provide both half-day and full-day daycare options. Half-day sessions are available in three time slots: 07:30–12:30, 13:00–18:00, and 18:00–23:00. Full-day sessions run from 07:30-18:00 with separate sessions for theatre industry professionals to accommodate a double show day.

We are open 7 days a week.

MON-FRI: 07:30-23:00

SAT: 09:00-23:00

SUN: 10:00-20:00

At West End Tails, we welcome small and medium-sized dogs up to 30kg. However, we do not accept any breeds listed under the Dangerous Dogs Act 1991, including American XL Bullies who were added in 2023.

All dogs must attend a Meet and Greet session before their first booking. This includes a short tour of the facility with the owner, followed by a 60–90 minute stay so we can get to know your dog and ensure they’re comfortable in our environment. After a successful Meet and Greet, your dog will be ready to join us for daycare.

Complete the Meet and Greet registration here and then book in your session here.

As we operate at the higher daycare standards we have a ratio of 1:8.

1 staff member to every 8 dogs.

At West End Tails, dogs will enjoy a full day of engaging activities designed to stimulate both their bodies and minds, ensuring they have a fun, enriching experience from start to finish.

Play Areas & Socialization

Dogs will have access to multiple, fully staffed play areas, each carefully separated by size, energy level, and temperament. Whether your dog loves to run, jump, and play with others or prefers a quieter space to relax and socialize, we’ve got them covered. Our dedicated team supervises playtime to ensure all dogs interact safely and positively. From group play to one-on-one sessions, dogs will have plenty of opportunities to make new friends and enjoy interactive games designed to keep them active and engaged.

Indoor Potty Area & Outdoor Walks

We know how important bathroom breaks are, so we’ve created an indoor potty area that mimics the experience of a park, with soft, natural grass and plenty of space for dogs to relieve themselves comfortably. Additionally, dogs will enjoy regular on-leash walks to nearby Lincoln’s Inn Fields, a lovely green space where they can stretch their legs, explore, and enjoy the fresh air. These outdoor breaks offer a change of scenery and give dogs a chance to refresh before returning to their activities. Please note that there is no off-lead time outside with West End Tails; your dog will remain on-lead during park walks/time.

Homepacked Meals

For dogs who require a mid-session meal, we serve home-packed meals provided by owners (or prepared by us upon request). During mealtime, dogs can enjoy their food in a calm, quiet environment, ensuring they are well-fed and content. This helps maintain their regular eating habits while they’re away from home.

Relaxation Areas & Snuggles

After busy playtime and exploration, dogs can unwind in our dedicated Relaxation Zones. These peaceful spaces are designed for dogs to take a nap, rest, or simply enjoy some quiet time. Our team members are always on hand for snuggles, gentle massages, or just some extra attention, making sure each dog feels loved and cared for throughout the day.

Enrichment & Mental Stimulation

Throughout the day, we’ll provide a variety of enrichment activities to keep dogs mentally stimulated. These could include puzzle toys, scent games, or structured training exercises, all of which help engage dogs’ natural instincts and provide a satisfying challenge. Our goal is to ensure every dog leaves feeling fulfilled, both physically and mentally.

At West End Tails, we’ve designed our daycare experience to be as dynamic and personalized as each dog, offering a perfect balance of play, rest, socialization, and mental stimulation throughout the day.

Meals

At West End Tails, we serve meals (brought from home) for dogs in our care during their regularly scheduled mealtimes. We strive to serve their meals at the same time they are used to, ensuring consistency and comfort for your pup. .

Treats

West End Tails offers high-quality treats to enhance your dog's experience through rewards and enrichment activities. Our treats are carefully selected to be grain-free, ensuring they are suitable for dogs with dietary sensitivities. With advanced notice, we can accommodate various dietary preferences, including carnivorous, pescatarian, or plant-based options, to meet the unique needs of your furry companion.

Lickimats

At West End Tails, we’re big fans of Lickimats! These versatile tools are excellent for soothing dogs while encouraging scent exploration and licking engagement. We use a variety of delicious, dog-safe toppings, including:

• Yogurt (available in both dairy and plant-based options)

• 100% natural peanut butter (free of additives)

• Dog pâté in meat, fish, and vegetable flavors

• Crushed dog biscuits

• Shredded fruits and vegetables that are safe for dogs

With advance notice, we can customize Lickimats to suit pescatarian or plant-based diets, ensuring every dog’s preferences and dietary needs are met.

Water

Dogs always have access to cool, fresh water throughout the day. Water bowls are shared among the dogs but are regularly cleaned and sanitized in accordance with established dog care standards and requirements.

Special Dietary Restrictions/Needs

If your dog has special dietary restrictions, please let us know in advance so we can accommodate their needs and ensure they enjoy the same snacking and engagement activities as their friends. For dogs on low-fat or low-calorie diets, we’re happy to provide fresh vegetable options.

Each 5-hr session includes at least one outdoor walk lasting 20 minutes or more, with a maximum of six dogs per walker. Our walks take us around the corner to Lincoln’s Inn Fields, where the dogs can enjoy fresh grass and short scenic trails. For additional potty breaks, we provide regular access to our private indoor park, equipped with state-of-the-art drainage and cleaning technology. Designed to mimic the look and feel of an outdoor park, it offers a clean, safe, and private environment for your dog’s comfort.

Absolutely not!

In short, yes. All dogs over 12-months of age are required to be spayed/neutered. If a vet recommends the dog be older prior to the procedure, please provide details and we will try to accommodate. This policy is to maintain everyone’s safety, comfort, and experience. Our vet partner, Virtue Vets, is happy to talk through the health benefits associated with spaying and neutering.

West End Tails cannot accept little ladies in heat. Any dogs coming into heat while in our care will be isolated from the other dogs and need to be picked up immediately. They will be able to return to daycare once they are fully dry and have had a home bath.

Human Emergency
In the event of a personal emergency, we kindly ask that you communicate with us as soon as possible so we can make appropriate arrangements to support your dog. If we are unable to reach you, we will contact the emergency contact provided during registration.

Dog Emergency
If your dog becomes ill or injured while in our care, we will follow our daycare protocols, which include reaching out to you, your designated veterinarian, and our emergency vet if needed. We will maintain clear and consistent communication with you throughout the situation to keep you fully informed. You will be liable for any costs incurred.

Yes! Daycare is great for puppies! It’s a safe place where they can learn how to “be a dog.” They’ll learn socialisation skills and how to take themselves for a rest when they’re tired. They’ll learn how to play with others, share toys, and make friends. We recommend puppies come in regularly while they are in this learning phase so that it becomes part of their routine.

While there is no age limit, puppies must be fully vaccinated prior to daycare. They will have shorter walks and playtimes and longer, more structured rest periods to ensure their experience is inline with their developmental abilities. A full, individualised plan will be created in partnership with each puppy pawrent.

Yes. All dogs at West End Tails must be fully vaccinated at least two weeks prior to their first service. West End Tails requires the Distemper, Hepatitis, Parvovirus (DHP), Leptospirosis  and Kennel Cough vaccines. Titre tests will be considered on a case by case basis in partnership with our vet partners.